Orders, shipping, returns & exchanges

Checking your orders

Sign in and open Orders to see each order’s status, tracking and amount paid. Tap an order to see its details.

Cancelling an order

While an order shows “Paid”, you can cancel it with “Cancel order” in the order details and get a full refund. Once we start preparing it, it can’t be cancelled online, so please contact customer service. Depending on your card company, the refund may take a few days.

Returns & exchanges

Within 7 days of receiving your items, tap “Request a return” in the order details or contact customer service.

Because these are cosmetics, opened or used products can’t be returned just because you changed your mind.

If a product is defective or differs from its description or your order, you can return or exchange it within 3 months of receiving it, or within 30 days of when you found out (or could have found out). Gloshell pays the shipping in that case.

For a change-of-mind return you pay the ₩3,000 return shipping, or ₩6,000 if the order shipped free (the original shipping is added).

Return address: B1, Geonhoe Building, 416 Gwangnaru-ro, Gwangjin-gu, Seoul 05021. Please send it after your request, as we guide you.

We refund within 3 business days of receiving and checking the return. Your card company may take 3–7 business days to show the cancelled charge.

Shipping

We ship with CJ Logistics. Shipping is ₩3,000 and free on orders of ₩50,000 or more, as shown on the product page and at checkout. Orders usually arrive 1–4 days after payment (excluding weekends and public holidays). Once your parcel ships, the tracking number and tracking appear in the order details.

Points

When you confirm a purchase, part of the amount paid comes back as points, which you can use for one year. See your points history and coupons in Points & coupons.

Payment

Pay by credit or debit card in the NICEPAY payment window (card company apps included). You can use points and coupons in the same order. Your card details never reach or stay with Gloshell.

Shipping abroad

We currently ship only within South Korea. Prices are in Korean won (KRW).

Customer service

Ask about a product with the question button on its page. Your questions and our answers are in Product questions.