Frequently asked questions
Guidance for understanding the service and using the information.
What can I do on Gloshell?
You can use photo-based skin observation, cosmetic photo analysis, product and brand browsing, the ingredient dictionary and the sticker photo feature. Public product and ingredient information can be viewed without logging in.
Is the skin analysis a medical diagnosis?
No. It is reference information describing the skin appearance visible in the photo. Observations can vary with the lighting, focus and shooting conditions of the photo, and they do not replace the diagnosis or treatment of any condition.
Where can I check the basis for ingredient and product information?
You can check the sources and reference information provided on each ingredient and product detail page. The evidence for an individual ingredient is not the same as the actual effect of a finished product, and items without confirmed information should not be treated as verified fact.
Are my face photos or analysis results made public to search engines?
Personal photos, skin analysis results and personal suitability information are never used in the public catalog or as search content. Saved private records are handled only in service features after identity verification. Community posts are public only when you choose to publish them. You can find details on retention and deletion in the privacy policy.
When is sign-up complete?
For email sign-up, you submit your details and then open the link in the verification email to complete verification. For Google sign-up, you must finish the service's required sign-up steps after Google verification.
What does the visit statistics include?
To improve the service, we automatically measure how visitors arrive, time spent on screens, sign-up steps and whether features are used. Face photos, skin results, post content and search terms you enter are not sent to visit statistics.